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Account and data

Delete your Triple20 account

Triple20 lets you permanently delete your account and its associated data. You can do this directly in the app or send a request to support if you no longer have access to it.

Request deletion without the app

Email us from the address associated with the Triple20 account you want to delete. We may request limited verification to protect your account before processing the request.

Request deletion from support

Delete your account in the app

  1. Open Triple20 and sign in to the relevant account.
  2. Open the Account tab.
  3. Open the menu in the top-right corner, then choose “Delete my account”.
  4. Confirm by tapping “Delete my account”.

Deletion starts immediately. Local game data is erased and you are signed out of the deleted account.

Data that is deleted

Once deletion is complete, Triple20 deletes the following categories:

  • Account and identity: email address, profile name, account identifier and authentication information.
  • Synced data: player profiles, games, training sessions, scores, history and statistics backed up to the cloud.
  • Photos: profile photos and other images stored for the account in Triple20 storage.

Data that is retained and for how long

  • By Triple20: no active copy of deleted account data is retained, and no standard additional retention period applies after deletion.
  • Legal, security or fraud requirements: a strictly necessary record may be retained only for the period required by law or needed to resolve a dispute, then deleted.
  • Purchases and subscriptions: Google Play, the App Store or their payment provider may retain transaction records under their own legal and accounting schedules. Triple20 does not receive your bank or card details.

Data stored on your device

Deleting your account in the app removes local games, players, statistics and images. Some device-only preferences that are not linked to the account may remain. To remove everything from the device, clear the app’s data or uninstall it.

Active subscription

Deleting your account or the app does not automatically cancel a subscription. Manage it separately in Google Play under Payments & subscriptions > Subscriptions, or in your Apple account settings.

Processing time

In-app deletion is immediate after confirmation. A request sent to support is processed as soon as possible and no later than 30 days after the account has been verified.